Refund policy
Please read this Refund Policy carefully before making a purchase. By purchasing and downloading our digital products, you acknowledge and agree to the terms outlined below.
1. Digital Products
All products available for purchase on the Visionary Audio website are digital in nature, including downloadable audio files, software, presets, and other digital content. Due to the nature of these products and the fact that they cannot be returned, we regret to inform you that we do not offer refunds.
2. Refund Policy
Given the inherent characteristics of digital products – their instant delivery, immateriality, and inability to be returned – we are unable to process refunds for any purchases made on our website. This includes, but is not limited to, changes in personal circumstances, compatibility issues, or dissatisfaction with the product.
In the incredibly rare circumstances that you can prove to our support (contact.visionaryaudio@gmail.com) that you did in fact purchase a product, but did not receive a download link, a refund may be provided if requested, or another download link may be sent, this is at the discretion of Visionary's support staff at the time of dispute.
3. Defective or Incorrect Products
In the rare event that you encounter technical issues with a purchased product, or if you receive a product that is different from the description provided on our website, please contact our customer support team at contact.visionaryaudio@gmail.com
We will work diligently to address the issue and provide a suitable solution, which may include a replacement download link, or an alternative solution to rectify the problem.
4. Licensing Agreement and Unauthorized Distribution
Upon purchasing a digital product from Visionary Audio, you are granted a non-exclusive, non-transferable license to use the product for your personal or commercial projects as permitted by the product's licensing terms. Redistribution, resale, or any form of unauthorized distribution of the digital products is strictly prohibited.
4.1 Unauthorized Distribution
We take unauthorized distribution of our digital products seriously. Any form of redistribution, resale, sharing, or distribution of our products without our explicit written consent is considered a violation of our licensing agreement and intellectual property rights.
4.2 Legal Action
Engaging in unauthorized distribution, redistribution, resale, or any other form of unauthorized use of our digital products may result in legal action. We reserve the right to pursue legal remedies to protect our intellectual property rights and seek damages for any losses incurred due to such actions.
4.3 Reporting Unauthorized Distribution
If you become aware of any unauthorized distribution or misuse of our digital products, we encourage you to report it to us immediately. Your assistance helps us maintain the integrity of our products and protect the rights of both our customers and Visionary Audio.
5. Contact Us
If you have any questions about this Refund Policy or need assistance, please contact our customer support team at contact.visionaryaudio@gmail.com
By proceeding with a purchase from Visionary Audio, you acknowledge that you have read, understood, and agreed to the terms of this Refund Policy. We appreciate your understanding of the unique nature of digital products and thank you for choosing Visionary Audio.